Silver Sands Motel and Apartments

Silver Sands is a family-oriented motel. Please be on your best behavior considering the presence of small children. It is our desire to ensure your vacation is enjoyable and memorable. Please do not hesitate to contact the Office or any member on our staff if there is anything you need.

We do allow the consumption of Adult Beverages on our property, but in moderation. Please know "when to say when". We do not allow glass containers or bottles outside of the rooms. These restrictions include the pier, waterfront and patio/deck areas. The reason for this restriction is that many of our guests are barefoot throughout the day and night. It has been our experience that broken glass and bare feet do not pair well. This policy is strictly enforced. Any guest with a glass bottle or container will be asked to pour the beverage into a plastic cup or container or leave the property (without refund). Guest Safety is non-negotiable. We also require that Adult Beverages, in cans, are in a Koozie, or other non descript container when outside of the room. It is our practice to distribute two free Koozies at check-in. Please check with the Office for additional Koozies, if needed ($1 each) or plastic cups.

Being a family oriented motel, it is our policy to report any illegal or illicit activity on or around our premises to the local authorities.

RESERVATIONS
In order to guarantee your reservation, we require a non-refundable deposit equal to one night’s rent. This can be accomplished by mailing a money order for that amount or over the phone with Visa, MasterCard or Discover Card. We must receive the money order within 7 (seven) days of the date the reservation was made or the reservation will be cancelled. If using your credit card, the deposit will be deducted at the same time the reservation is made. We do not accept out of state checks.

We have a two night minimum for weekend reservations, and a 3 night minimum for holiday reservations (This is subject to change without notice). 1 night reservations on weekends or holidays can only be made on the day of, based on availability.

REFUNDS
All reservation refunds will incur a $10.00 or 10% service charge, whichever is greater.

If notice is given 7 (seven) days in advance of the registration date, or if notice is given less than 7 (seven) days in advance and we are able to rent the room at the same rate, then a refund is allowed. If no notice is given, the deposit is forfeited. We find this practice necessary as we are a seasonal motel and cannot afford to reserve rooms without the assurance of occupancy and/or revenue. If any guest is required to leave the property due to inappropriate behavior, there will be no refund. Any extenuating circumstances will be given full consideration by Management for refunds when guests have to leave early. Management’s decision is final.

Early checkouts for any reason other than eviction will incur the minimum of 10%, a $20.00 cleaning fee and other charges management deems proper.

CHECK-IN/CHECK-OUT
Check-out time is 11 am. Later Check-out times are available based on room availability. The charge for Late Check-out is $10 per every two hours past 11 am.
Check-in time is 2 pm – 5 pm. We strive to have your room ready by 2 pm. However, on mass Check-out days (typically Sundays) we occasionally find it difficult to properly clean and prepare all rooms by 2 pm. We trust you will agree it is better to have your room properly cleaned than to occupy a room that is not ready. Guests that arrive prior to their room availability are given the opportunity to change into their swimsuits, and enjoy the waterfront while the room is being completed. Early Check-in is available based on room availability at the rate of $10 per every two hours early.

BOATS/JET-SKIS
The motel offers two buoys for our customers. These buoys are available on a first-come first-serve basis or can be reserved at $10 a night. We do have room available, on the property, for your watercraft trailer. We do not allow boats or jet-skis to dock or tie-off to our pier. This is for the safety of our Guests and is non-negotiable. Loading and unloading is allowed from the pier but the boat must not be left unsupervised to prevent small children from being injured if caught between the boat and the pier.

PETS
Presently we have 6 “pet-friendly” rooms (20lbs maximum weight of pet). We do plan to add more “pet-friendly” rooms as time allows. We require that pets are kept on a leash when outside of the room and in a kennel when inside of the room unsupervised. If your pet displays any signs of aggressive behavior, the pet will be confined to the room or you will be required to leave the property (no refund). If your pet is barking excessively, at the inconvenience of other guests, you will be asked to remove the pet or vacate the property (no refund). You are required to clean up after your pet. Failure to do so will result in your removal from the property. We request you walk your pet between the parking lot and the fence, not in the courtyard or beach. Any property damages done by the pet will be charged to the registered occupant. If you put a pet into a non-pet friendly room, an additional cleaning fee of $30.00 to cover the cost of cleaning carpets and covers. (This is required due to not all folks are pet lovers and some are allergic.) Sorry - no puppies less than 9 months old. Pets must be housebroken, puppies are not, no matter how cute they may be.

VEHICLES
Silver Sands is the only motel located in a residential neighborhood in White Lake. This means we can offer more peace and quiet to our guests. However, our location requires we limit the number of vehicles per room in the main motel parking area to one car per room. There is room to park on the property, for a second vehicle, but not in front of the main motel (during full occupancy). Parking passes are given to registered guests to put in their windshield or on their mirror. 5 MPH maximum speed strictly enforced (children are playing and may jump out from behind parked cars).

OFFICE HOURS
Normal office hours are 8AM to 11PM, 7 days a week. After hours assistance is available, but you may need to call the office to wake us up!

QUIET HOURS
11PM to 8AM are "quiet hours" at Silver Sands. We require that all conversations, TV's, radio's etc. be turned to low volume so that quests desiring to sleep can do so.

WATERFRONT/PIER
No lifeguard on duty, swim at own risk. Morningstar Vacations LLC, SIlver Sands Motel, their owners, operators and employees, will not be held responsible for any accident , injury or loss. The waterfront and pier are open 24 hours a day for your enjoyment. Please obey all posted rules at the waterfront. Please do not litter.

HOUSEKEEPING/MAID SERVICE
It is our policy to clean the rooms before you check in and after you check out. We do not enter your room during your stay, unless required for maintenance or emergency. If you need fresh towels or linens, please bring your used towels/linens to the office and we will supply you with fresh items. For a nominal fee, housekeeping services can be provided. Please notify the desk at checkin.

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